Return Policy and Out-of-Stock

Return Policy

All products sales are final if they are faulty or if the wrong item(s) has been dispatched, within 2 days of delivery.
Clearance and discounted items are not entitled to any refund or exchange.
If the correctly ordered products are received, it may still be exchanged within 2 days if it still complies with the following conditions:

  • All returns must be pre-approved by Naty Arabia via email at this address;
  • Returned products must be unused, have their original packaging and labeling and be accompanied by the original delivery invoice;
  • Exchanges for products of equal or lesser value will be made if the customer or licensee assumes shipping costs (unless the customer prefers passing by our showrooms and do the exchange in person).

In the case of a refund is requested by the customer (within 2 days from the delivery date), the used credit card for purchases will be credited back with the original purchase amount minus the bank charges of 3% of the original invoice value and 15sar for the refund transaction, after the returned goods have been received and inspected by the Naty Arabia facility (process requires up to 7 working days).
All online sales are considered final within 2 days from the postmarked date on the original shipping package. 


  • If an item is ordered and becomes out of stock prior to receipt of the order, the customer or licensee will be contacted via email and offered currently stocked items as a substitute;
  • In the event a substitution is not satisfactory, the paid amount against the order will be refunded in total (in the case of Bank Transfer and Online Payment), or will be cancelled (in the case of Cash-on Delivery payment) order.